Last updated: 8 June 2026
ATQ FULCURM SDN. BHD. (Company No. 202601016632 (1678729-X)) ("ATQ FULCURM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, create an account, or purchase construction materials and related products from us.
By using our website and services, you agree to the collection and use of information in accordance with this policy and applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We may collect the following categories of personal data:
- Identity & contact details: full name, email address, phone number, billing and shipping addresses.
- Account information: login credentials, membership details, and saved shipping addresses.
- Order & transaction data: products purchased, order history, payment method selected, delivery preferences, and order status.
- Payment information: when you pay by card or other electronic methods, payment details are processed securely by our payment partners (such as Stripe). We do not store your full card number on our servers.
- Technical & usage data: IP address, browser type, device information, pages visited, and cookies used to improve site performance and user experience.
- Communications: messages you send us via email, WhatsApp, contact forms, or customer support enquiries.
2. How We Use Your Information
We use your personal data for legitimate business purposes, including to:
- Process and fulfil your orders, including delivery and invoicing.
- Manage your customer account and saved addresses.
- Communicate order confirmations, shipping updates, and service-related notices.
- Respond to enquiries, complaints, returns, and warranty requests.
- Improve our website, product offerings, and customer experience.
- Send promotional updates where you have given consent (you may opt out at any time).
- Prevent fraud, protect our business, and comply with legal obligations.
3. Legal Basis for Processing
We process your personal data based on one or more of the following:
- Your consent, where required (for example, marketing communications).
- Performance of a contract, such as fulfilling your purchase order.
- Compliance with applicable laws and regulations.
- Our legitimate interests in operating and improving our business, provided these do not override your rights.
4. Sharing of Personal Data
We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:
- Payment processors (e.g. Stripe) to complete transactions securely.
- Courier and logistics partners to deliver your orders.
- IT, hosting, and service providers who support our website and operations.
- Professional advisers or authorities where required by law, court order, or regulatory request.
All third parties are required to handle your data responsibly and only for the purposes we specify.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, maintain your shopping session, and analyse site traffic. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, and reporting requirements. Order and transaction records may be retained for the period required under Malaysian law and our internal policies.
8. Your Rights Under PDPA
Subject to applicable law, you may have the right to:
- Request access to your personal data held by us.
- Request correction of inaccurate or incomplete data.
- Withdraw consent for processing where consent is the legal basis.
- Request limitation of processing in certain circumstances.
- Lodge a complaint with the relevant authority if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.
9. Third-Party Links
Our website may contain links to external websites (such as social media or map services). We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are published constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a data-related request, please contact:
ATQ FULCURM SDN. BHD.
LG0702, Platinum Arena, Jalan Klang Lama,
Taman Sri Sentosa, 58000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Email: atqfulcurm@gmail.com
WhatsApp: +60 11-3788 5369